Refund Policy

Eligibility

This Refund Policy applies to all students enrolled in programmes offered by Meridian Language Institute, operated by LM Education Resources Sdn Bhd. It covers tuition fees paid for General English, Intensive English, Business English, Examination Preparation, Junior English, and any other credit-bearing programmes delivered by the institute.

To be eligible for a refund, you must submit a formal written withdrawal request to the admissions office. The request must include your full name, student identification number, programme name, and the reason for withdrawal. The date on which the admissions office receives your written request will serve as the effective date of withdrawal for the purposes of calculating any refund entitlement.

Refund eligibility is determined by the timing of your withdrawal relative to the scheduled start date and duration of your programme. Simply ceasing to attend classes without submitting a formal withdrawal request does not constitute a withdrawal and does not entitle you to a refund. Students who are dismissed from a programme due to misconduct, academic dishonesty, or violation of campus policies are not automatically eligible for a refund; such cases will be assessed individually by the institute.

Refund Schedule

The following refund schedule applies to tuition fees based on the timing of your formal withdrawal request:

Before the programme start date — If you withdraw before the scheduled first day of your programme, you are entitled to a refund of 90% of the tuition fees paid. The remaining 10% is retained as an administrative processing fee to cover enrolment, placement testing, and administrative costs incurred during the application process.
During the first week of the programme — If you withdraw within the first seven calendar days after the programme start date, you are entitled to a refund of 70% of the tuition fees paid. This deduction accounts for instructional resources allocated, materials issued, and the administrative costs associated with your enrolment.
After the first week but before 25% completion — If you withdraw after the first week but before 25% of the total programme duration has elapsed, you are entitled to a refund of 50% of the tuition fees paid. Programme completion percentage is calculated based on the number of scheduled class days that have passed relative to the total number of class days in the programme.
After 25% of the programme has been completed — No refund will be issued once 25% or more of the total programme duration has elapsed. At this stage, a substantial portion of the educational services has been delivered, and the institute has committed resources for the full duration of the programme.

All refund calculations are based on tuition fees only. Registration fees, placement test fees, course material charges, accommodation fees, airport transfer fees, and other ancillary charges are non-refundable unless otherwise stated in writing at the time of payment.

Refund Process

To initiate a refund, submit your written withdrawal request to the admissions office by email at [email protected] or in person at our campus reception. Your request should clearly state your intention to withdraw and include all necessary identification details as outlined in the Eligibility section above.

Upon receipt of your withdrawal request, the admissions office will acknowledge your submission within three business days and calculate your refund entitlement based on the schedule described above. You will receive written confirmation of the refund amount and the expected processing timeline.

Approved refunds will be processed within 30 business days from the date your withdrawal is confirmed. Refunds will be issued using the same payment method used for the original transaction. If the original payment method is no longer available, an alternative arrangement will be made in consultation with you. Please note that international bank transfers may take additional time depending on your financial institution and country of residence, and any bank charges associated with the transfer will be borne by the student.

Exceptions

Meridian Language Institute recognises that exceptional circumstances may arise that are beyond a student's control. In the following situations, the institute may consider granting a refund outside the standard schedule at its sole discretion:

Serious illness or medical emergency affecting the student, supported by official medical documentation from a licensed healthcare provider.
Bereavement of an immediate family member, supported by appropriate documentation.
Visa denial by Malaysian immigration authorities, provided the student can supply an official rejection letter and demonstrate that the visa application was submitted in good faith and in a timely manner.
Programme cancellation by Meridian Language Institute due to insufficient enrolment or other operational reasons. In such cases, students will be offered the choice of a full refund or transfer to an alternative programme of equivalent value.

Requests for exceptions must be submitted in writing along with all supporting documentation within 14 calendar days of the event giving rise to the request. The institute will review each case individually and communicate its decision within 15 business days. Decisions regarding exceptional circumstances are made at the sole discretion of the institute and are final.

Promotional offers, scholarships, and discounted programme fees may be subject to different refund terms, which will be communicated to you at the time of enrolment. In all cases, the specific refund terms provided at the point of enrolment will take precedence over the general schedule outlined in this policy.

Contact Us

If you have any questions about this Refund Policy or wish to discuss your specific circumstances, please contact us at:

LM Education Resources Sdn Bhd (trading as Meridian Language Institute)
Email: [email protected]
Address: Kuala Lumpur, Malaysia